Privacy Policy judi365

1. Introduction and Scope of This Policy

This Privacy Policy is issued by judi365, an online casino platform operating under an international licence. This policy applies to all users who access our website at judi365.org, including those who register an account, make a deposit, or simply browse our content.

We fully respect your privacy. This policy explains your rights regarding personal information and sets out judi365's responsibilities in processing that data. By using our platform, you agree to the data processing practices described here.

If you are under 21 years of age, you are not permitted to use judi365's services. We do not knowingly collect personal information from individuals below the minimum age requirement.

2. Information We Collect

We collect various types of information depending on how you interact with the judi365 platform. This includes:

Information you provide directly:

• Full name, date of birth and identity card number (MyKad) for age and identity verification purposes
• Email address, mobile phone number and mailing address
• Account username and password
• Bank account details, e-wallet (Touch 'n Go eWallet, DuitNow) or crypto wallet (USDT, BTC, ETH) information for processing deposits and withdrawals
• Identity verification documents uploaded during the KYC (Know Your Customer) process

Information collected automatically:

• IP address, web browser type and device information
• Game activity records, betting history and financial transactions
• Session time and duration data
• Cookie and similar technology data related to your browsing experience

3. How We Use Your Information

Information collected is used solely for legitimate and transparent purposes. judi365 uses your data to:

• Identity and age verification — ensuring that only individuals aged 21 and above can register and use our services
• Account management — creating, maintaining and protecting your member account
• Financial transaction processing — securely processing deposits, withdrawals and bonus payments via your chosen method
• Legal compliance — fulfilling licensing obligations, anti-money laundering (AML) controls and other applicable legal requirements
• Service communications — sending important information regarding your account, transactions or policy updates
• Fraud prevention — detecting and investigating suspicious activity to protect the security of all members
• Service improvement — analysing usage patterns to improve the user experience on our platform
• Customer support — providing relevant assistance when you contact our support team

We will not process your personal information for any other purpose without first informing you and, where necessary, obtaining your consent.

4. Disclosure to Third Parties

judi365 does not sell or trade your personal information to third parties. However, in certain circumstances, we may need to share data with trusted parties:

• Payment service providers — such as FPX, DuitNow, Touch 'n Go eWallet processing providers and crypto networks required to process your transactions
• Game software providers — to ensure a smooth gaming experience on our platform
• Law enforcement authorities — when required by court order, warrant or valid legal requirement
• Licensing regulatory bodies — to meet the international licensing conditions we comply with
• Third-party identity verification services — to assist with the KYC process and age verification

All third parties involved are bound by confidentiality agreements and are required to use your data only for the specified purpose. judi365 is responsible for ensuring they comply with equivalent data protection standards.

5. Cookies and Tracking Technologies

judi365 uses cookies and similar tracking technologies to improve the functionality and user experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies — required for basic website functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies — collect anonymous information about how visitors use our website for improvement purposes.
• Functional Cookies — remember your preferences such as language and display settings for a better experience.

You can control or disable cookies through your web browser settings. Please note, however, that disabling certain cookies may affect the functionality of some parts of the judi365 platform.

6. Data Security

judi365 implements comprehensive technical and organisational security measures to protect your personal information from unauthorised access, alteration, disclosure or destruction.

• Encryption of data in transit using industry-standard SSL/TLS protocols
• Encryption of data stored in our databases
• Role-based access control for internal staff
• 24-hour system monitoring to detect any suspicious activity
• Regular security audits by independent third parties
• Mandatory information security training for all staff

Although we work hard to protect your data, no system can be guaranteed 100% secure against all threats. You also play an important role in keeping your account safe — do not share your password, and use a strong, unique password for your judi365 account.

7. Your Rights as a User

As a judi365 member, you have the following rights regarding your personal information:

• Right of Access — you may request a copy of the personal information we hold about you at any time
• Right of Correction — you may ask us to correct information that is inaccurate or incomplete
• Right of Deletion — in certain circumstances, you may request that we delete your personal information
• Right to Restrict Processing — you may ask us to limit how we process your data in certain situations
• Right to Object — you may object to the processing of your information for certain purposes such as direct marketing
• Right to Data Portability — you may request your information in a portable format so it can be used elsewhere

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe and in line with our legal obligations.

Please note that some requests may be subject to certain limitations, particularly where data processing is required to fulfil legal or contractual obligations.

8. Data Retention and Deletion

judi365 only retains your personal information for as long as necessary to fulfil the purposes described in this Privacy Policy, or as required by applicable laws and regulations.

In general, account and transaction records are retained for the duration of your account's active period and for a specified period after account closure to meet audit, legal compliance, and fraud prevention requirements.

When your personal information is no longer needed, we will securely delete or anonymise the data according to established procedures to ensure it cannot be recovered.

9. Changes to This Policy

judi365 reserves the right to update or modify this Privacy Policy from time to time. Any material changes will be communicated to members via email or a prominent notice on our website at least 14 days before the changes take effect.

The "Last Updated" date shown at the top of this policy reflects the current version in effect. We encourage you to review this policy periodically to stay informed about how we handle your personal information.

Continued use of the judi365 platform after any changes to this Privacy Policy will be considered your acceptance of those changes. If you do not agree with the changes made, please stop using our platform and contact us to close your account.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we process your personal information, please contact the judi365 support team through the following channels:

• Live Chat — available 24 hours a day, 7 days a week in Malay and English via the judi365 platform
• Support Email — [email protected]
• General Email — [email protected]

We will endeavour to respond to every privacy-related inquiry promptly and thoroughly. For more complex issues, we may need additional time to investigate and provide an accurate and satisfactory response.

This Privacy Policy was last updated on 1 January 2026. Previous versions can be requested from our support team.